Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.

Do I need to schedule an appointment?

TelaCare is designed for on-demand care so no appointment is necessary. After you register and log in to TelaCare, the next available doctor will see you. If no one is available, you will be placed in a "waiting room" and notified by text message once a doctor is available. If you need to have an appointment at a later time you can select a time that is convenient for you and the doctor will call you then as well.