Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.

Do I need to create an account to see a doctor on TelaCare?

Yes, you do need to create an account before you can speak to a doctor on TelaCare. The account creation process is simple and takes just a few moments. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.