Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.


 How do I activate, access or enroll my account?

To get started, first activate your account by watching this video https://vimeo.com/386140347 and downloading the new member kit https://www.telacare.com/member-kit then if you still need assistance please email support@telacare.com.

You must first CHECK ELIGIBILITY and then activate your account. After, you can LOG IN to your TelaCare account and schedule a visit.

Many people have questions before and after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered the most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

Don't worry. Just e-mail support@telacare.com. We have highly trained service specialists standing by to assist, 24/7.



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