Diagnosing & Treating Headaches Online

Headaches are pain in any region of the head. The most common types of headaches are tension headaches, which is the result of stress, depression, or anxiety.  Other common types of headaches include:

  • Migraines
  • Cluster headaches
  • Sinus headaches

The above are all examples of a primary headache, which is defined as a headache that occurs independently of another condition. Secondary headaches are a result of an underlying condition, for example high blood pressure, head injury or trauma, medication overuse, tumors, or nerve disorders.

While some headaches may last a few hours, others may last several days. The frequency and severity of headaches will also vary by condition.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to a specific type of headache. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for headaches is different depending on the severity.

Options for treatment of headaches differ by cause, but may include:

  • Pain medication
  • Hot or cold compresses
  • Gentle massages
  • Drinking water
  • Meditation
  • Rest

Practice Telemedicine

Are you a provider interested in practicing telemedecine? Learn more about how to list your practice and start seeing patients within days.

How to register your practice >


Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 What is an online doctor visit?

TelaCare is an affordable, convenient way to resolve routine medical conditions. Our unique, secure, technology makes it possible to see a doctor, face to face, without you having to leave your home on your smartphone, desktop or telephone. With video, providers can look, listen and engage with you to diagnose your health concerns and provide an effective treatment plan.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 Can I add my spouse to my account?

Yes you can add them, however your spouse and dependents over 18 will need to manage their own account. Children under 18 may be added to their parents account.

 Can medical forms like sick slips or doctors notes be provided?

Doctors on TelaCare are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. Be sure to request the documentation before ending your conversation. Please note that doctors on TelaCare are not able to provide more substantial documents like FMLA forms, disability forms or handicap/DMV documents as these documents require in in-person evaluation.

 Can I see a doctor if I am traveling outside of the United States?

While we hope to soon be available internationally, we currently only operate in the United States.


 If my condition cannot be treated through TelaCare, can I still discuss it with a doctor?

If it is not an emergency condition, yes. Doctors at TelaCare are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.

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